Driving Customer Care and Quality, Without Compromise to recognised standards, ISO9001 & Lift Regulations Schedule 12
Our commitment to continuous improvement and customer care is recognised through the certification of our Quality Management systems for compliance with the internationally recognised standard ISO9001. In addition, Lift & Engineering Services Ltd are independently certificated for compliance with Schedule 12 of the Lift Regulations 1997. All of our independent certifications are undertaken by a UKAS accredited certification body.
The company’s Quality Management system performance is monitored and continuously improved by our Quality Manager, Elizabeth Nicholls, who integrates internal auditing of all our management systems into one programme.
Customer Care & Complaints
We are sure the testimonials we receive for our work bear witness to our Customer Care and successful delivery of quality work at a value price. View our Testimonials.
If you do have cause to complain about any of our work or employees, we hope you will do so on the spot or via the relevant Director and it will be resolved to your satisfaction, but if not, please do not hesitate to contact our Quality Manager, Elizabeth Nicholls on our Freephone number 0808 155 2827 or via email here. Our Customer Complaints procedure is clear and has an escalation procedure if we are unable to resolve your concerns; you can view our procedure here.
Insurance & Guarantees
We carry all of the insurances that you would expect from a professional company, including Employer’s Liability, Public Liability, Professional Indemnity, Products Liability and Contractors All Risks – details of our insurance can be obtained from our Managing Director Dave Haywood at our Cradley Heath head office.
LEIA Warranty Scheme
As a member of the Lift and Escalator Industry Association (LEIA) we are able to offer Customers the LEIA Guarantee Scheme guarantee certificate as a guard against unsatisfactory completion of work. We will do this where it is used in place of retention against the contract price; please ask us about the scheme.
Business Continuity Management
Lift & Engineering Services Ltd recognises that occasionally things go wrong and affect its ability to continue to deliver its normal level of service. To address the most likely causes of business disruption and plan ahead to reduce their impact, the company has a Business Continuity Management system which accords to the intents of BS25999. With the introduction of ISO22301 to replace BS25999 (withdrawn as of November 2012), we will effect the transition of our Business Continuity Management system to the intents of ISO22301.
We hold industry accreditations required by various customer types which are ConstructionLine and Exor.